Worst experience

@hellopetercom please assist me. I had a contract with telkom that expired in December 2018. I called their call Centre to cancel the contract after realizing that they were still debited my account. They directed me to use the website but I didn't succeed because it showed that I no longer have an active account. I contacted them again and spoke to Lerato who also promised to assist me but she failed, and she didn't provide me with any feedback. She told me to send her my username and password and a copy of my ID so that she can be able assist me, till today I'm still wait. I contacted them again they told me I can't cancelled my contract because it's owing R200,so I have to pay it first. I have nt used the sim card for the past six months or so, I just want the contract to end then go our separate ways. Today I transferred money into my account to pay for my son 's hostel fees and they debited R714. I don't know what for, because they said I owe R200. Please assist me.