Worst experience

On the 18th of February 2019 I app**** for a cellphone contract with telkom via their call centre. I was told I qualify for the contract and I would receive my new device in 5 to 7 working days. I tried to follow-up on my order after 7 working days and I couldn't get through, I would hold for 15-20 minutes each time I tried to call them and when I eventually got through, I was told the systems are offline and I should try calling the next day. Tried the next day for another 15-20 minutes and I couldn't get through. Eventually I tried to apply again using the online platform. Application was successful online and I received an email confirming that a telkom agent would call me to confirm my order. The telkom agent did call and I was asked security question and personal information. I asked the agent if I had any pending orders to avoid duplication and she said no. Agent asked if I still want to continue with the I application and I said yes because I really need a new phone. When the agent tried to credit score me, she said the system is offline but she will give me a call as soon as its back online. That was two days ago and I still haven't received a call from telkom. Worst service ever. I give up