Worst experience

I've been have the worst experience with Telkom. Last year I ordered a 4meg uncapped line from telkom and they cancelled the service without informing me. Before I knew about the spend limit i continuously ran and my bill would be high. No one informed me i called in and they then explained to me. Last month I skipped a payment they didn't suspend me. Right after the payment goes off and my account is square and I don't owe anything they suspend me. Now I eventually get my account right and the network goes down. They don't inform us no apology nothing. Now I want to use my spend limit and again telkom is having problems.