Worst ever technical service from Telkom - and it still continues

I have logged a technical fault on my land line and internet line on May 2, 2018 and have been given the run around by the shocking service received from the Telkom's call centre. After numerous calls can follow ups I find it pathetic that a cable issue which only affects my residence cannot be resolved. you do not enable you call centre agents in giving them access to provide full customer service and the lack of getting a suitable answer or resolution is always with the technical dept which clearly has not cooking clue what the hell they doing. I guess that is what you get for outsourcing your technical dept Telkom...well done your service has gone from worse to more worse to down right putrid what is more frustrating Telkom still has the audacity to send me a bill for the time that my line was down.