Worst ever service I have received

Due to cable theft in my area, my internet will be out of service for a month at a time. Telkom takes forever to fix and put back on. This has happenned recently and I decided to apply for their LTE services. It is more than a week later, and I have not had proper feedback on my multiple emails sent. The application was made at V & A Waterfront Express Store and i dealt with Tracy Lee .Please do yourself a favour and DO NOT go here. No help at all, not client centric in any way. The latest message I received was that my case was close, but there is an outstanding amount, i responded by saying this is incorrect, i have paid my account and included the POP. This morning I decided to call the Telkom store in Adderley street, (021) ********** , held on for 11 minutes and then got to speak to a Djameelah. She advised as it was a Telkom Express one of their store managers would not be able to assist. I insisted that I please speak to someone that could possibly make a change a Manager. She said i must hold on she will find a Manager for me ---of course cut me off as well. You can't call 10213, you hold on 15+ minutes, no one answers. It's been an absolute struggle.

I have NO idea how Telkom expect to increase their clientele with this type of service. It's shocking!!