Worst ever Service experience from Telkom

It is with utter disappointment that I have to write this about a company that I have been having business dealings with over the past 19 years.

The Service, Problem ownership, Feedback, Turn around time is horrific. The Service delivery deteriorated over the past 3 years - Eventually I followed, what I believe a lot of of clients are doing at the moment, and that is move your data service provider. However, here's the kicker; you don't even get rid of utter poor service in a convenient and sufficient manner - They will ensure your last business dealings with them is memorable - to the worst degree!!! I honestly do not understand there Service delivery model??? You are forced to deal with Help-desk consultants that are perhaps willing to help, but unable to take any ownership and actually fix a problem a client is experiencing. The call center does not allow outbound calls???? You will hold on for 35min plus, then get through to a consultant only to have the call dropped when they try and transfer you somewhere else!!! I think the most used line in Telkom when you speak to any consultant, (whether is Sales, Service or Technical support), is "Let me try and transfer you".

I have not been able to get my ADSL line released from the holding pool for another ISP to take ownership and start managing the line. I have dealt with approximately 8x consultants; 2x different Telkom stores; Managers; Team leads; IT areas where a call has been logged; multiple email correspondences, online requests - And this has been going on for over a month!! My line has been cut - So at the moment, I have payed 2x ISPs, but have NO Wifi - It is costing us to purchase additional data from cellular providers to at least get some work done.

When you walk into any Telkom store and just start chatting to anyone in the queue, you realize that Telkom is on a downward spiral from a Service delivery perspective; You'll stand in the queue for 30min plus, only to be pushed from this "pillar to yet another post".

Why am I writing this review - Because I don't believe it to be fair to any existing client, or client 'to-be', to experience such utter poor service when you pay good money to do business with them.

Regards