Worst ever!

We have been phoning telkom since since July!! WE CANNOT use our data on our router because its permanently red!!! Says sign into ur Wi-Fi! They always take us through the same steps. It works for 5 min then goes back ti red! But we pay our contract every ery month. To get out if it we must pay R1000! This is unacceptable! Fhey say a tech will phone us with in 48 hours. Nit once has that happend! No one know how to fix their our problem. But pay we have to! We have asked for a manager to phone us. Not even that has happened!