Worst Ever

<p>How Pathetic is Telkom’s service…? I will tell you.</p> <p> </p> <p>On the 27th of April 2017 I app**** at Telkom Mobile Cape Gate for their R799 uncapped ADSL package. I handed in all the paperwork they required. After a week I tried contacting them to find out what is happing. I could not get hold of them. I gave them some more time…A week later I contacted Telkom call center to find out what is happening! They told me that the order is not loaded and that the mobile store cannot load ADSL deal…”Why is there a huge special sign In the window???</p> <p> </p> <p>The call center then told me that they will load the order over the phone and contact me in 3 days time…A week went pass and still nothing…No phone call nothing….</p> <p> </p> <p>I then went to the Telkom store in Cape gate to ask what happened with my order they then apologized and gave me a reference number…But could not explain what happened to my order!!!!</p> <p> </p> <p>Again a week went by no word from no-one.</p> <p> </p> <p>On the 25th of May I received a call from the Telkom Call center advising me that the installation will take place in Two weeks time. I received an SMS from Telkom that said “ Dear Customer your order is scheduled for the 05/06/2017 between 08:00 and 16H00…”</p> <p> </p> <p>So, I pay someone to be at my house for the installation today. I call the call center at 11h40 to find out more or less what time someone will be there to install…After 30min and 2 phone calls they informed me that they made a mistake no one will be there the installation can only happen 08/06/2017.</p> <p> </p> <p>So I explained again that originally app**** 27th of April….I explained that I paid someone to be at my house for the day…All they can say is sorry for the inconvenience</p> <p> </p> <p>It is no longer an inconvenience YOU HAVE COSTED ME MONEY TELKOM!!!</p> <p> </p> <p>I, ended the call by saying to the lady she has to cancel the order…LET”S SEE IF THEY CAN GET THIS RIGHT</p> <p> </p> <p>Telkom Ref: ********** 12</p> <p> </p> <p> </p> <p> </p>