Worst decision of my life was joining telkom mobile

I have always had a bad experience since joining telkom, they have the worst customer service i have ever come across. In light of this, I have decided not to upgrade one of my lines which is coming to an end Mid- October. I contacted them and was told in writing that the contract would end mid- October and I was to give 21 business days notice if I wanted to cancel. i did that, never once got acknowledgement of my e-mail, I have been e-mailing, calling, and messaging Telkom on Facebook to find out if my request to cancel this contract has been received. When I called in, I was told that they would investigate for me and I was given a reference number with a 72 hour turn around time, it has been almost two weeks and no response. Not to mention the people who handle their social Media, they keep giving me the run around and no one is able to answer a simple question, has the request been received and is it being processed, seeing as i got no response to my email.

I am have given Telkom ample notice time to terminate the contract, and should they debit me a single cent more after the contracted has ended, I will be sure to contact the National Consumer Commission as well as the Ombudsman! I will never ever, deal with them again and I am sure to let my friends and family never to join them either, you cannot put a price tag on good customer care, and when it comes to service, telkom is down at the pits of all the other networks, DISGUSTING!