Worst Decision Ever!!!

I had a Samsung Galaxy A50 with Telkom and my monthly subscription fee including insurance was R520.00 a month. My phone was ****** and I blocked the number, went to the police station got an affidavit and contacted Finrite as soon as I sent all the documents through which was the next day. They told me that they have received all my documents and they are investigating the matter. I was then asked to pay an access fee of R250.00 which I paid the following month into the bank account plus my monthly payment of R520.00. A week went by and I had no correspondence from them at all. I called again and they advised me that they will be in touch as soon as they have investigated the matter. I asked them what is there to investigate as I needed the phone for work purposes and I have paid the access fee like they asked me to. A whole month went by with no letter, no email not even a phone call from Finrite. I then decided to go to a Telkom store in Claremont to ask them for assistance. They said that Finrite should've gotten back to me as soon as I sent through the papers and paid the access fee. I asked them if they could help me as I needed the device but they said Finrite is a third party and they don't work directly with them. At this point I got so frustrated that I felt like I want to cancel my contract with them as Telkom and Finrite refused to send me a replacement phone or to send me anything indicating that I will be receiving a new one as my monthly payments were debited from my account every month. I called Finrite once again for assistance and yet again I was told that they are investigating the matter taking into consideration it's been three months now. I went back to Telkom and told them I would like to cancel my contract as I had enough now. They said that would need to pay and exit fee of nearly R4000. I than went to the bank and cancelled the debit order from going off as R520.00 is a lot of money that I need to pay for something I do not have. I regret the day I signed up with Telkom as they do not go the extra mile to help the customers. They rather leave it in the hands of Finrite that don't assist people like they should. I'm very disappointed and urge everyone not to trust Finrite/Telkom.