KG
Kim G

1 reviews | Active since Jun 2012

04 Apr 2018, 12:10

Worst data service provider

Over 150min spent on the phone with my airtime and issue still not resolved!

I did a telephonic application on the 22nd of may. I was told after approval it will take 7-14 working days to do the installation. Which means by the 6th of april i will have adsl. I followed up on the 29th of may only to hear that my application was only processed on the 28th. A whole week delay on telkom side. I spoke to a manager who said my call has been escalated and he would phone me on saturday the 31st to fast track the installation. I am still waiting for his callback.

Now when i phone i get told it takes 30 days for installation and the other lady told me 21 days.

Every consultant gives you different information and no one seems to resolve mt problem. Telkom service is disgusting. When i enquired about adsl i had 6 phone calls from telkom in 1 day. Now that i need help no one gets back to you.

0
Replies (1)
Telkom
Telkom's reply23 Apr 2018, 12:09
Official

Hi Kim G,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards
Launa
Telkom Social Media Team

Best regards,