Worst data and fixed line service operator

Telkom is the worst fixed line and data service provider. Telkom started a cable upgrade in our area without any prior notification, suddenly as a paying customer we are left without any services. Calling 10210 and 10213 is a nightmare, they cancel orders and escalated queries without notification. We as customers have to call in every day to query the status of our repair subject ourselves to the consultants lies because the consultants only concern is to ensure that their lies is so convincing that we the paying customers are fools to believe in them and provide them with excellent rating at the end of the call. Well done Telkom ...... you have successfully made your customers beg for service they pay for ...and still you will not provide a turn around time as when the services will be restored. Telkom you have excellent laid down rules with regards to the operations of 10210 and 10213 but you failed to deliver the service how can you still dictator the rules to us .....!!!! If you cant provide a paying customer with a service , or a turn around time as to when services will be restored then please provide us with an excellent opportunity to terminate our contracts..... consultants stating that we should then download a form and email it to Telkom is truly humiliating to a customer...... Thank you Telkom for after 20 years of loyal support ..... you finally made me beg and plead for services and finally the ultimate humiliation is for the customer to go ahead and download a cancellation form...... all this rules when you failed to provide a paying customer with services.