Worst customers feedback ever and service

<p>I have a uncapped telkom line and my line went down 3 weeks ago for the first week I left it because it usually comes right on the start of the 2 week I reported it thay only said they will look into it I waited another week nothing happened then I phone twice from my cell phone just for them to tell me the technitions are looking at it and they cant say how long it would take. so my question is how long must I wait for them to come and fix the problem and no I still need to pay for my service how does that work </p>