Worst Customer support ever

Well I got a new contract from them I waited 2 weeks for my product to be delivered guess what I got it but is broken AF. Now I need a proof of contract from them so that I can get the products replaced or fixed under warranty. That is not the worse part of it. I called out almost 500min + more Airtime in 2 days just to get the ***ing email. Worst damn service ever. What the F dont you people understand that you gave me a broken device I just want a EMAIL with proof of contract so that I can get it fixed ffs. Guess I will forward my phone bill to them to pay.