Worst customer support
Disgusting customer service experience
After taking a telkom data with Mondo I was happy with the service, little did I know they will call me with another telkom cellphone contract offer but this time with an offer with empty promise and constant calls to the company only to be told over and over again "we don't know" what happened to your package .
At first I spoke Silindile who told me the was insufficient funds in my account for tge admin fee to go off and when I sent her manager Candice my bank statement of the day of the debit order she said she will resend the debit order and my package should be delivered to me in 7 working days after the debit order of tge admin fee. Surely on the 03 June 2021 the debit order went of until the 21 june 2021 the was no call and no delivery . I then called again and asked where is my package and spoke to Silindile again who promised to make a follow up for me on the next day I get a call That my package was received by the courier people who will call me to confirm delivery. The courier company then call me on Thursday the 24 June 2021 to say the will be delivering on the 25 June 2021 I told them I'm not at work they can deliver on Monday tge 28 June 2021. Come Monday I call Mondo to ask where is my parcel they say it's with the courier company and the give me a tracking number and I call tge courier company only to be told they can't find anything with that tracking number . I then call Mondo again spoke to Chantel who then tells me they don't know what happen but they will make a follow up . Then I get an sms from the courier on 01 July 2021 saying they will deliver today .Today I get a call from the courier guy to tell me is at my work address for delivery I then ask why is my package delivered at my work place and not my home address as Chantel did say she will make sure it is delivered to my home address .The courier guy says he doesn't know he only received this package yesterday for a deliver today at the work address and then I call Mondo to get another agent by the name of Alexis who I specifically stipulate I want to speak to Chantel and she tells me Chantel Change now can't take my call but she will help me . I then tell her my story then she puts me in hold for 5 minutes and then comes back to say only now is my address is sent to the courier for update and then I ask her how is that helping me she then says I will have to await delivery I ask her when was this supposed to be delivered then she hangs up my call. I called back spoke to Alexis again who tells me the was a call error and I ask her to speak to Chantel and she says she is not available. So I told her I am taking this to the ombuds.