WORST CUSTOMER SERVICES EVER

I have had ENDLESS problems with Telkom. I wanted to cancel my Debit order as that bank account is in the process of being closed. I went into the store and spoke to the staff, I was informed that they do not cancel debit orders. The more I try to explain to them the account is in the process of being closed, they do not listen and keep on taking money from the account. I get charged R204.00 Telko fees, and bank fees of R100.00 every time the debit order gets returned. I then went back into the Telkom store to demand that they cancel the debit order, AGAIN I was told Telkom does not cancel debit orders and just "changed" the date to the 15th. Telkom is still deducting monies from the account and still charging their unpaid debit order charges.

We phoned Telkom as the branch couldn't assist and insisted we must phone customer services. Customer services said to us it takes 30 days for the changes to be made on the system, yet when we phoned customer services in-store I was told it would happen immediately. Their app also shows the correct amount ONLY at the beginning of the month as it does NOT get maintained during the month. We had to go back and forth as the customer services agent kept on contradicting herself.

This morning, 1 March 2024 I got a call from a lawyer wanting me to pay the monies into their account as Telkom has asked for their assistance. This account gets paid via EFT every month on the 1st as I only get paid then.

Now my question to Telkom is, do you treat all your customers as ********s if the payment only goes through on the 1st of each month, now you have to get lawyers involved in solving the problem YOU have created and caused me to pay more than I am supposed to due to untrained customer service agent?????? You are also putting my name in vain by approaching a lawyer for money that is not late as I have time to pay until the 7th of each month!!!!!!!!!!!!!!!!