WORST CUSTOMER SERVICES EVER!!!!!!!!!

<p>3rd line was added to my contract without my authority. I was then billed for this line.</p> <p><strong>7 WEEKS AGO</strong> I asked for a refund and my query is still unresolved.</p> <p> </p> <p>A week ago my 2nd line was cancelled incorrectly.</p> <p><strong>A WEEK</strong> later and that line is still disconnected and query is still unresolved.</p> <p>This line is my daughter's mothers line so my daughters can't get hold of their mother in cases of emergency... Telkom gets told this with every call... makes no difference</p> <p> </p> <p>My partner and I have made approximately 50 phone calls (which last on average about 45 minutes each).</p> <p>We have spoken to countless Agents and Supervisor, logged complaints with the Complaints Board, the Telecommunication Industry Ombudsman and spoken to their HR Department who gave us incorrect contact details and e-mail addresses for their MD (someone that left Telkom 2 years ago).</p> <p> </p> <p>The Contact Center has no contact details for their Cancellations, Billing or any other Department for that matter. All they can do "<strong>IS SENT AN EMAIL" ... REALLY</strong>... a Telecommunications Company does not have CONTACT details for their internal departments. </p> <p> </p> <p><strong>WE ARE NOT ONE STEP CLOSER TO GETTING AN ANSWER OR THE 2 QUERIES RESOLVED.</strong></p> <p><strong>UNPROFESSIONAL, UNACCEPTABLE, INFURIATING, FRUSTRATING...</strong></p>