Worst customer service with no sense of urgency

On the 2nd of November 2025 l called telkom customercare to report a ****** phone which was a nighmare to do so. l was then issued with the ITC verbal and no sms or email was shared. Then l called on 11 Nov and was assisted by Tshiamo Boikhutso who emailed the TUITC Reference Number: ***4 but on the email he did not add the imei number and the date the incident was reported. l emailed him back on the 14th of November requesting him to add all the info and no response from him. On 17th l called again and spoke to Renay and gave her all details ad promised to send me the updated email with all info and till todat the 18th of Nov 2025 l have not received any email from her or even Tshiamo.