1 reviews | Active since Apr 2016

04 May 2017, 13:19

WORST CUSTOMER SERVICE - SHOCKINGLY *********!!!!!

<p>Don's waste your time or money on this pathetic service provider!!</p> <p> </p> <p>I HAVE BEEN ON THE LINE FOR OVER AN HOUR AND NO RESOLUTION!!!</p> <p> </p> <p>I have beeb transferred 4 times now, from Billing- LEDOMAY, to Customer Care- NAMZAMO, to another Customer Care-LINDA and back to Online Sales-WANDILE and now being transferred again!!!</p> <p> </p> <p>An online sales agent ZANELE contacted me last month regarding a 15GB for R149pm deal. I signed up for the deal - a month later I receive a bill of R753.</p> <p> </p> <p>I was not advised of the R500 spend limit - if I knew I would told him I want a R0 spend limit! No one wants to ber surprised at the end of the month with a bill they were not expecting!</p> <p> </p> <p>I was not advised of the R200 Activation Fee Either! </p> <p> </p> <p>Nor was I advised that the 15GB was actually 5GB daytime data and 10GB night data!</p> <p> </p> <p>Can someone please contact me I want to cancel my contract or resolve this issue! </p> <p> </p> <p> </p>

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Replies (1)
's update10 May 2017, 19:45
Reviewer Update

Hi Launa,

I received an sms today claiming that my case has been resolved...but no one has contacted.

So I am a bit confused as to how a case can be resolved without communication with the customer???

Please advise because according to me the case is not resolved.

Thank you!

Kind regards,

Roxanne