Worst customer service. Randomly canceled fibre line.

The worst customer service, will advise people to stay away, line randomly canceled for almost 2 weeks with the only feedback being that they will email me. That email has not been sent neither has the fibre been fixed. When troubleshooting the agent had not known the equipment at all. They have no ticket numbers or any references no way of recording progress on the fault. I've phoned almost everyday since and no one was able to reactivate the ffth not even a supervisor. Truly shocked and appalled at how bad their customer service is.