Worst customer service of all time

In November 2016 I took a contract with Telkom for an uncapped ADSL internet line. In early June 2017 the line suddenly stopped working. I contacted Telkom through their call centre in order to report the fault and also did it via the internet. I got called back and I was told that technicians will be sent out to my area to investigate the fault and give me feedback. This took over 2 weeks and after I had to call back again to check on the progress, I was told that the technicians will come and I had to be patient. time went on and eventually I was told that my line was cut because the cable that feeds it was ****** in some area. So I was told to patient while they fix it. Weeks went on and when I called in for progress, I was told to be patient again and that actually my line was cut by mistake in my area because of some digging that was going on.

I was told to fix the problem will take some weeks and was offered ridiculous internet deals in the meantime to keep me connected, the catch is I had to pay for them because I was desperate for internet connection as that is my primary source tool for work and communications with my clients. Weeks turned to months, and I kept on calling, complaining, while I was being sent bills and letters of demand for payments over a service I was not getting. I even got a call from a supervisor telling me they will fix the problem soon.

5 months later, I realized that communication with me was not kept unless I called Telkom to follow up. I called in to dispute the bills they sent me, they told me they will credit me and remove them but their system showed that I had no reported fault with regards to my ADSL line. this came as a bit of a shock as I was following up with them for months and `I saw Telkom doing some digging in my area not knowing for what exactly but I had assumed it had to do with new cabling. I got an SMS saying my problem was solved but when I turn on my router, I see no difference so I called to report that it has not been solved. they again told me that there is no fault on the line and that it doesn't work because it has been suspended to non payment. I explained the problem and eventually due to the fact that it was now December I wanted to resolve this so I paid whatever amount Telkom wanted which was around R1200, but after that still nothing, no service. The Billings department say check with technical, technical say check with billing. No one was actually helping me even after I paid.

I called back again to restart afresh with logging a fault only to be put on hold and have my called dropped after 15min of waiting. After all the patience and the payments I had to make and claims and 6 months of time wasted, I am still without service and doesn't look like the company actually gives a damn. This has been the worst customer service in the history of my entire existence.