Worst customer service I've experienced in my life - I will never refer Telkom to anyone

Absolutely appalled by the service from Telkom. From April 2021 I have been trying to cancel my account as I can no longer afford it. First I was told that if I canceled in April, I would have to pay the full amount for the remainder of my contract which made no sense since I couldn't afford it. The agent advised that if I canceled in the beginning of June for the contract to come to an end at the end of July that I wouldn't be charged any fees as it would be within the allowed cancelation period and I would be giving enough notice. My wifi was canceled 3 days before end of month and when I called to enquire, they advised that if they logged a ticket to reactivate it, that it would take 2 days to reactivate so there is no point. I told the lady that it was ridiculous and that I would not pay the full amount. I disputed the debit order and have called and even emailed Telkom numerous times with their agents advising that there is nothing they can do and no one bothering to respond to my email. Since I disputed the debit order, Telkom has almost doubled the debit amount and have tried almost 6 times to debit my account. This has caused unpaid debit fees on my side and has been affecting my credit record. This is the worst service I have ever received from any service provider. I will never open an account with Telkom ever again in my life and have made it a point to tell my friends and family about the incident and told them to never use Telkom either. It seems as if this will never be resolved because no one knows how to help or have just ignored my complaints. I wish I knew this before signing a contract with Telkom. I would've definitely opted for another service provider.