VB
Vincent B

1 reviews | Active since Dec 2020

18 Dec 2020, 10:41

Worst customer service I've ever experienced.

I went into a Telkom store to place an order I saw online on their website for an ASUS 15.6" Laptop that comes with the Huawei Mifi and 10gb data package. To my dismay, they didn't have stock and said that I'd have to place an order online. Then, for two or three days there were issues with the online services and I couldn't place an order.

So, yesterday I managed to get my order placed online and received an email that I will be contacted within 48 hours after credit check, etc.

This morning a gentleman phones me, firstly with the wrong order details. Once I asked him about the products that I ordered he said to me they don't keep stock and that I would have to go in to a store. I then had a back and forth argument with him about the stores and now online both don't have stock. So, what am I supposed to do as a customer. Where can I actually go to get this product that you're offering? Next moment he just slams the phone down in my ear.

Clearly my money is not good enough for Telkom and I'm not valued as a customer!

Shocking! Absolutely shocking!

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