Worst customer service in the whole universe

<p>We moved overseas at the beginning of February and I called Telkom to cancel the phone service at the house we have moved out of. I thought it would be as simple as requesting the immediate cancellation. This however has turned into a comical farce. The agent told me I need to complete a form, which he will email to me. As of today, I have never received it. Subsequently I have sent Telkom numerous messages as I cannot call 10210 from overseas. These messages remain unanswered. Eventually I decided to use the “live” online chat facility where you can live message talk with a “friendly” agent. The problem is, the first time I waited for about 20 minutes and no agent joined the chat. The second time around, an agent finally said “hi” to me after about 15 minutes. She was helpful and provided me a link to the document that I needed to complete in order to cancel my number (which should have been cancelled almost a month ago already). I completed the document and emailed it to the email address listed on the form as the cancellation service for fixed lines. This email address is ********** Surprise surprise, two minutes later, I receive a return message that this mailbox is full and cannot accept emails at this time. Really? Really Telkom? You are happy to take money of my account every month for a service I do not want and cannot use, but you cannot use that to fund proper customer service. It saddens me!</p>