worst customer service in my life

on the 14th of November I received a sms stating my number port request has been received a minute later my number was ported me just ignoring the sms I continue with my day at work few days later friends and family ask me why I changed my number me not knowing call into the call centre and as to my experience no help at all the guy states I need to go to the store which is what I do Sunday midday03/12/17 I go to the gateway mall Durban branch where I advise the consultant of my situation I then get told she has to escalate it to her like manager and will call me on Monday 04/12/17 which she does not call me. I proceed back to the branch that visited on the 05/12/17 and speak to the same lady who States her manager had a lot of work so he could not deal with my escalation ,I now get told she will escalate this matter to the back office team which I asked her to do on Sunday however advisors me that I need to wait ,so I remain calm and I wait she comes to me and states it's done and hands me a SIM card I proceed back to work and complete my task then proceed home, at home I now try to activate the SIM card and to find out it only has access to emergency calls .I call the call centre to find out whats going and the consultant who had dealt with my issue twice did not raise no escalation and to get told that the number I used for two years was never used by me however cannot back date it. I used my telkom number which ends in 8898 for two years and get told I never owned it ,the worst experience of my entire life . I called in and spoke to simphiwe a female who advised me a manager will vall me at 8pm on the 6th and from prior telkom experience that was not done. I have trusted in telkom for many Years now and such Terrible customer service has never been experienced in my life and I speak to u today with a number I was given and get told at the branch it is ceased and in the call centre I can't get my number because it's rica on someone's name