Worst customer service in history by all involved

My phone line has been out of action for 13 days. No dialtone which means no voice or data. Reported the issue on 1 August and receive reference number. A week later still nothing been done. I check online what the progress is and it says issue resolved so I log the fault again on 11 August. Still nothing done. Have emailed the so-called escalations department 8 times and still no response. Have spoken to managers one after another and still no joy. You people are the most pathetic and utterly useless bunch of people I have ever had to deal with. You need to all be fired and replaced with people who actually want to work! Bunch of *********** idiots the lot of you.