Worst customer service I've ever received
<p>I logged a case ( ********** 3) for assistance with my Telkom LTE on the 7th of February. To date I have received absolutely no assistance. I keep complaining and they keep telling me the case has been escalated. They have phoned me 3 or 4 times over the entire period after more than 15 complaints to their call centre and via twitter. Their service is disgusting and they obviously do not care about their customers. Something should be done to ensure business do not treat customers like this - it's despicable. I have told everyone I know to stay away from Telkom Mobile - I have never received such utterly disgusting service in all my life, it has now been 2 and a half months! Shame on you Telkom\ Telkom Mobile - catch a wake up!!!</p>
Good day Michael,
Please be advised that your query is still under investigation with our Network Team and we will contact you with feedback.
We sincerely apologize for the delay.
Your reference number is ***3.
Regards,
Busi
Telkom Social Media Team
Good day Michael,
Please be advised that your query is still under investigation with our Network Team and we will contact you with feedback.
We sincerely apologize for the delay.
Your reference number is ***3.
Regards,
Busi
Telkom Social Media Team
Hi Telkom,
I'm sorry but your response is not good enough.
You cannot keep a customer waiting for almost 3 months now with "we are still investigating".
Please arrange a refund of my subscription cost from January to date, and please ensure I am not charged until this is fixed.
As I've previously expressed your service is disgusting and a supervisor\ manager must investigate to understand what went wrong. Communications from Telkom absent unless I begged for them and the slow rate at which this issue is being looked at is ridiculous (it took a month just to get someone to my property to test the connection).
Hi Telkom,
I'm sorry but your response is not good enough.
You cannot keep a customer waiting for almost 3 months now with "we are still investigating".
Please arrange a refund of my subscription cost from January to date, and please ensure I am not charged until this is fixed.
As I've previously expressed your service is disgusting and a supervisor\ manager must investigate to understand what went wrong. Communications from Telkom absent unless I begged for them and the slow rate at which this issue is being looked at is ridiculous (it took a month just to get someone to my property to test the connection).