WORST customer service I have ever received.

<p>I phoned in YET AGAIN, wasting more of my time just to be shouted at by your extremely rude & unprofessional call centre staff who don't even know what a call reference number is?!</p> <p>When asking to speak to her supervisor she said that there was no one on the floor. No manager, no supervisor. No one! I phoned again, this time magically a supervisor was on the floor, but simply "too busy" to assist me. </p> <p>I was told that there is no stock on the device that was sold to me. Okay fine, but since my money was debited on 27/06/2017 and it is almost a month later this has not been communicated to me, instead I have been told that it is the courier that is delaying. </p> <p>When I asked when I will receive a device no one could answer. I asked if I could cancel my contract the first call centre representative told me no since it has been more than 7 days that I have been on a contract?! Impossible, since you require a device to be on a contract?????? The second representative told me that yes I could cancel, but the money will only be in my account in 21-30 working days. So which is it? </p> <p>The service that I have received has been well below par. From shocking service in store & from you call centre staff I regret taking on a contract with you. I am at a point where I feel like have been ****med. I have paid for a device, but no one can track the status of my contract...</p> <p> How is it possible that I have only received bad service from you? I want answers TODAY. I have been struggling for 4 weeks!!!!!</p>