WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED!!!!

In June 2015, I received an invoice for the Samsung Galaxy S6 for R576.90 - I did not take the phone, the order was a mistake, I had asked for an iPhone 6 64GB, but the consultant ordered the wrong device. I phoned the call centre to sort this out, after over 2 weeks, I got a phone call to say the money would be debited off my account and I needed to reverse the debit order.<br> <br> You can imagine my surprise when on Friday 07/08/15 I received an invoice for R11486.43 for the Samsung Galaxy S6. I phoned the call centre and spoke to Eusebia Mokoena. Apparently the employee who cancelled my contract forgot to remove the cancellation fees. After explaining the whole situation, I EXPLICILTY stated that I COULD NOT let the R11486.43 be debited off my account like they did with the previous R576.90 as this would negatively affect my other debit orders. On the 25/08/15 (after MANY emails and follow up phone calls), I received an email to say I need to let the R11486.43 be debited off my bank account and I need to reverse the debit order after. I SPECIFICALLY stated on the phone and in ALL my emails that I CANNOT let this happen. This is simply unacceptable. I need to speak with a manager ASAP!