FS
Fortunate S
1 reviews | Active since May 2026
26 May 2026, 15:56
Worst customer service from Telkom sales consultant Tshilidzi.
I was on a call today (26/05/2026 12:05) with the rudest consultant from Telkom. She is from sales, her name is Tshilidzi, she doesn't listen to you, she doesn't give you a chance to speak, when you try giving your perspective, she stops talking as if she hanged up until she eventually hanged up, this was the worst customer service I have ever experienced. Even after emphasizing the fact that I have been transferred a thousand times she had no empathy she was just focused on attacking us. If you have no capacity to assist why not refer to your manager, escalate to another other than attacking me. All I was asking for was a recording or contract agreement of the services which were/should be offered to us.
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Fortunate S's updateReviewer Update
26 May 2026, 16:30In March 2024 I received a call, the lady introduced herself as a consultant from Telkom. She offered a month to month _+R200 contract data SIM from Telkom. She advised that we could cancel at any time if not satisfied and since the calls are recorded, we they can provide a copy of the call upon my request, and it will serve as a contract. After receiving the SIM, we could access the data as the coverage was bad. We then went to a Telkom store in Kolonade mall to cancel the contract, we were then advised that we cannot cancel before 3 months, no reference number, nothing. After 3 months of no data coverage but successful debit orders we went back but no they cannot cancel in the middle on the month. Now they are just making it impossible to cancel. Went to the bank to stop the debit order since no services are being utilized but debit orders are going off every month. Now I apply for a home loan I'm told a have a handover from Telkom on my profile. Is this a ****? I contact Telkom Biling I'm advised that yes, I tried accessing the service on my first month only but the bill is piled up from not using the services to +_R3 700. which is now handed over for legal actions. I contacted my lawyers they requested a contract. That's when the nightmare started. No department at Telkom is able to provide us with a contract yet I'm handed over because of this contract. The Rude consultant Tshilidzi advised that the person who initially contacted us was from Cell direct and they have to contact details or access to Cell direct and they definitely have no contract or recording on their side, but I owe them to honor the same contract they don't have and have no access to and a service I never accessed. I AM UNABLE TO BUY MY CHILDREN I HOUSE BECAUSE OF TELKOM`S AFFILIATIONS. Why does Telkom keep a relationship with a Cell direct which no one knows or is happy with, which uses Telkom's name to get costumers for Telkom. It benefits Telkom as Telkom will shift the blame to Cell direct when customers are unhappy. I need a solution for my case.
FS
Fortunate S's update26 May 2026, 16:30
Reviewer Update
In March 2024 I received a call, the lady introduced herself as a consultant from Telkom. She offered a month to month _+R200 contract data SIM from Telkom. She advised that we could cancel at any time if not satisfied and since the calls are recorded, we they can provide a copy of the call upon my request, and it will serve as a contract. After receiving the SIM, we could access the data as the coverage was bad. We then went to a Telkom store in Kolonade mall to cancel the contract, we were then advised that we cannot cancel before 3 months, no reference number, nothing. After 3 months of no data coverage but successful debit orders we went back but no they cannot cancel in the middle on the month. Now they are just making it impossible to cancel. Went to the bank to stop the debit order since no services are being utilized but debit orders are going off every month. Now I apply for a home loan I'm told a have a handover from Telkom on my profile. Is this a ****? I contact Telkom Biling I'm advised that yes, I tried accessing the service on my first month only but the bill is piled up from not using the services to +_R3 700. which is now handed over for legal actions. I contacted my lawyers they requested a contract. That's when the nightmare started. No department at Telkom is able to provide us with a contract yet I'm handed over because of this contract. The Rude consultant Tshilidzi advised that the person who initially contacted us was from Cell direct and they have to contact details or access to Cell direct and they definitely have no contract or recording on their side, but I owe them to honor the same contract they don't have and have no access to and a service I never accessed. I AM UNABLE TO BUY MY CHILDREN I HOUSE BECAUSE OF TELKOM`S AFFILIATIONS. Why does Telkom keep a relationship with a Cell direct which no one knows or is happy with, which uses Telkom's name to get costumers for Telkom. It benefits Telkom as Telkom will shift the blame to Cell direct when customers are unhappy. I need a solution for my case.