Worst customer service from Telkom

I decided to take a LTE wireless with Telkom sa. The order was taken out on the 2nd October 2019 ( Telkom ***)with Telkom till date 11th October 2019 , my order was cancelled twice. I did have a internet solution with MWEB , which I cancelled as of the 1st October. That will make my line migration back to Telkom with MWEB reference number ***A. Now 11 days and Telkom say that my line is still active with MWEB which is incorrect. Firstly when I placed a new order I never received any sms or communication from Telkom . Today 11th October I call Telkom and they say that my order has been cancelled. I am so disappointed with Telkom SA service from their so called excellent customer consultant. I have now gone BACK to MWEB today 11th October and my order for LTE wireless will be delivered in the next 48 hours. Now this is excellent customer service. MWEB is not the cheapest compared to Telkom, but I rather pay extra for that perfect customer service.