Worst customer service experience from Telkom online

App**** for a new MOBILE device contract 14th July 2022, was approved and was told it would arrive within 7 working days and after 24hrs I would receive a tracking number for delivery, to date i have received nothing but the run around. Called numerous times various unknown reasons why it couldn't be sent, out of stock then at the processing back office then I was told go into a store and re apply not to mention that Telkom did 5 credit checks one every 2nd day since I app**** for the device and that trashes my credit score rating. I was promised a call back from Thabiso who is a manager that has never called me back. I have reference numbers and order number but still no one has had the decency to contact me at all.

Worst customer service experience. I'm totally disgusted by how they have treated me and this matter.