Worst Customer Service Experience Experience

I am extremely disappointed with the service I have received from Telkom mobile. I went into store (N1City branch) on Wednesday 02 January 2019 to port my prepaid number over to the contract that we took out In December. The lady took out details and 123 she said it would take maximum 48 hours and everything will be sorted. Tuesday 08 January 2019 still nothing so we called the contact centre, to be told that it would be activated during that day. By the night still nothing. We then tried to call the contact centre again (180) but were waiting periods of 25 minutes to speak to anyone. We didn't get through to any that day. Yesterday 10 January we finally got through to the contact centre who advised us that the request had been CANCELED!!!!!!!! With no valid reason is what she told us. She advised that she will be emailing the lady that originally helped us at the N1 city branch to have our request reentered. This is not the first time that I am having such terrible service. Not even a call to explain why and when when our request was canceled. This is unacceptable