worst customer service experience ever

i have been trying to port in to Telkom for 3 weeks and some change and in all my life i have never seen anyone less concerned about gaining a client from a competitor. on the 9th of March i sent the #portme sms and to this day still have not received a response. on the 13th i went in to the Greenstone branch and requested assistance and my port request was submitted. i was told i would be able to use it the next day. ever since then i have contacted the customer service team at least 10 times to get confirmation on my port request and at some point was advised that my request was submitted and cancelled but no reason was given. after 2 entire weeks of being promised contact the same/next day i was finally advised i could escalate my issue ********** this is the first time i was notified that the sim has been active for 3 weeks only to check and find it hasn't been ported and it is a new number. and now when i ask why my time has been wasted like this suddenly technical issues and no one can help.

all this uphill and i'm still trying to become a client.

this is easily my worst dealing with any customer service department anywhere.