Worst Customer Service Experience!

<p>I contacted Telkom at the beginning of December 2016, asking them to re-connect my line which has been disconnected. Since then I have been the one having to call Telkom literally every week asking them what is happening with my order. Twice they have sent me text messages saying they are sending someone to my home and I will need to be available at home between 7:30am - 4:30pm where I stayed and waited a full day and no one came. The second time I even called just after 1pm to find out if the person was still coming and they assured me he was but he did not pitch. To-date since beginning of December, my line is still disconnected and no one from Telkom has bothered to contact me to let me know what is going on and no one has come either. I have since given up calling them because each time I get told that it will be done soon and they have escalated the matter to no avail. Yet they are busy advertising new deals for new customers but they can't even retain their current customers! It's just awful!</p>