WORST CUSTOMER SERVICE EVER!!!DISGUSTED!!!SHOCKING

So a fault was logged on the 16th of July, line was off since the 14th already. A technician finally comes out on the 20th just to say "oh they can't do anything, the drain where the cables is in, is flooded, they need to get someone else out to fix it" a week later, no contact from them, not a sms, email, update on the app or a call, nothing...I call them finally again today, was on hold for 30 plus minutes before someone answered, did security question he asked for the fault reference number that was logged," I am not picking that reference nr up, huh? How do you mean? I have the sms still on my phone, Oh no I see your fault is part of a bulk fault in your area and we don't have a turn around time for the fix.....***, So I must continue paying for a service i do not have, also spend extra money on DATA, because i need my landline for my internet, as I am working from home....Are they going to reimburse me for this, HELL NO!!!! So i must just sit and wait until they decide to fix it, then the agent still has the nerve to say, "yes we do not give updates, you will just get an sms when the fault is fixed!!!!"WHAT BS IS THAT!!!! Do you call that service??Telkom, you have the WORST CLIENT SERVICE EVER!!! To treat your clients that has been with you for years like this disgusting!!!! Let's see if someone is going to get in contact with me after this....PS: I DO NOT THINK SO