Worst Customer Service EVER! Thanks for NOTHING!
<p>We moved to a new premises and requested that our ADSL line be moved to our new address.</p> <p> </p> <p>My boyfriend initially logged the call on the 3rd of November. When we got confirmation of the order ( ********** 07) we noticed that the address was incorrect, the order requested that the line be moved from our old address to our old address, my boyfriend contacted 10210 number the same day and the consultant said that she would change the address.</p> <p> </p> <p>We received another text message on the 7th stating that installation of our ADSL will be taking place on the 10th of November, my boyfriend contacted the 10210 number again to ensure that the address has been changed and it appeared that it was not, he then asked the agent (Dumisani) if he could please change the address and ensure that the technician knows where to install the ADSL line. Dumisani said that he could not alter the order and that he had to cancel it but he ensured him that the installation date would remain the same we got two new reference numbers for this. ( ********** 01 and ********** 3)</p> <p> </p> <p>I made arrangements with my work to stay at home on the 10th in order to let the technician into our premises to complete the ADSL installation. Just after noon on the 10th I asked my boyfriend to call 10210 again and if possible find out when the technician will be arriving, when he called them the call centre informed him that no technician was scheduled for us . Livid at this response, my boyfriend then spoke with the call centre supervisor (Ralph) who told him that he would have to investigate and then call him back in 15min. My boyfriend called again 35min later to get an update and spoke to a very helpful lady called Zama, it appeared that Ralph had gone to lunch and would only be available after 2pm.</p> <p> </p> <p>Needless to say, 24hours later and we are yet to receive any communication as to when a technician will be coming to install our ADSL line. This is by far the worst customer service we have received from anyone and looking at other reviews on this site, I find it appaling that Telkom thinks it is acceptable to continue giving such terrible service and treat the Customers like ****!</p> <p> </p> <p> </p>