LV
Liz V

1 reviews | Active since Apr 2017

10 Apr 2017, 10:32

Worst Customer Service Ever ***T

<p>I moved in to a new property. There is an existing telkom line in my house. I asked telkom to activate the line for me sothat I can get ADSL from MWEB (as myself and every other person I know that have reqeusted any type of service from telkom has had nothing but trouble in the past). 1st They schedule with me for the installation the 1st time 3 days after reqeusting. The morning of the appointment 2017/04/07 they cancelled and rescheduled for 2017/04/10 anytime from 07:30 untill 12:00 by 10am I decided to phone just to check if they are still on their way as I dont want to wait and no body pitches as per past experiences. The telkom lady informed me if the are not there by 12 then they will just reschedule again. I then asked her is this the normal level of customer service the public can expect from telkom and she said YES!!!</p> <p>I then asked her to transfer me to the customer complaints department she then just transfered me to an automated survey that hangs up afterwards.</p> <p> </p> <p>I have received the worst service to date from these people!!!!!!!!</p> <p>*** Telkom</p>

0
Replies (0)