WORST CUSTOMER SERVICE EVER - Mobile repair - 8 months now...

<p>My phone went in for repair under warranty, and was quoted for a batt replace, i went ahead and paid, and after 2 months the phone went in for a second repair, now not under warranty, and is quoted R8000 for a mainboard replacement (more than cost of phone was). This is also when we found out, my phone was NOT originally repaired, but sent back unfixed, as the had miscommunicated with store staff and repair shop. I have emails with the repair shop where i ask for CONFIRMATION that batt is replaced and if that doesnt fix phone, they promised to re-fix still under warranty, because the phone was brought in originally in Dec first, warranty expired end Jan, I hadn't received it back in Feb yet tho... That was FIRST repair, second one was April. They STILL have my phone, cos none of the 50 people I have spoken to can resolve this or even follow or unsderstand the full story. My phone has now been in a repair shop for 8 months, I am nearing the end of 2 yr conract and had less than a year's worth of use from it. Telkom will not help me aside from many random people giving me ridiculous quotes, promising to "get back to me", or offering the joyous final response of "I can have my (broken unfixed) phone back IF I pay them a HANDLING FEE!!!!" Which by the way I was charged for the first repair - which they are not supposed to do when it is under warranty. I have even forwarded all my emails with customer car and or repair workshop direct, to a person who PROMISED to resolve this. </p> <p><br />Excuse me when I shout, "I smell a rat!" as they quote first for a battery, then DONT EVEN REPLACE it, then 2 months later, OUT of warranty (they made sure to miss it) I am now meant to pay R8000 to FIX a phone that was broken since last year December (while still under warranty), and not one single person from Telkom has been willing to help clear this up. I have never had such useless ***********, and even rude service in my life. I am tired of being polite to each new staff that claims to want to help with empty promises and then does NOTHING.</p> <p>I will NOT recommend their contracts any longer, even though they had the best deals or coverage, it HAS NOT been worth it not having a phone. And being treated this poorly.</p>