Worst customer service ever, deserves no star at all.

I must express my frustration at the difficulty I've encountered in trying to reach them. I am from a public institution that has contracts with them, My attempts to visit their head office were unproductive and were not let inside their offices but turned away from the gate, and despite sending several emails since December, I have only received automated responses that do not address my needs. This lack of communication has made managing the Telkom account for the institution a challenging and disappointing experience. It is disheartening to feel that our account has been overlooked. We have several contracts that are now overdue and require urgent attention. Specifically, we wish to upgrade certain contracts. This process was intended to be completed by February, but due to the lack of support, we are now at a standstill. The absence of contact or guidance regarding potential new products has led us to feel that our account holds little priority with Telkom. We kindly requested their immediate assistance with the following: Information on new packages, including data-only options. Their contact details, including phone numbers for both mobile and landline communication, to ensure more convenient and direct communication going forward. We even considering porting to other networks.