Worst customer service ever

Had an unpaid debit order due to Telkom failing to deduct on my account in August and i paid a double deduction in September from the 30th and till todate the account is still not opened yet.

i have been requesting to cancel my other contracts for the past 2 months now and till today i havent gotten help regarding that, i tried to contact them on my side to have it cancelled but they never respond to my calls. i can be on the line for more than 30 minutes with no assistance.

the service is only good when you are activating the cover or quotes and nothing after that, everytime i speak to a consultant they tell me im at the wrong department and are not willing to help, one time one consultant said they will take a message and get someone to call back and no one has called back.

i wish to have the contract cancelled because if i sit and not pay it they will not open the numbers but they will continue to adding the cancellation fee and the amount for the contract.