Worst Customer Service ever

Telkom is pathetic. I say this as I have no internet connection. To resolve this I then decided to call into their contact centre to seek advice about the issue. They agent couldn’t assist in assisting because the system that they use requires me to provide them with my number. Why do they still have a voice prompt option to select a “not sure about my number” on their customer care line if they not going to be able to assist me without providing my number? I have a contract with Telkom and the unfortunate part the agent couldn’t even use my ID number to auto select my profile as I always do. The worst part Telkom has already deducted their full service fee before even my due date even so I cannot even use services like someone who has paid a full month. I even called yesterday regarding an agent by the name of Lerato Khosi Ralehodi I spoke to Friday the 13th 2019. I requested to Siyabonga the agent I spoke to yesterday for a audio recording from Friday while Lerato was assisting me. This Lerato agent was not helpful at all and from a customer experience perceptive his customer service sucks. He couldn’t be of any help instead he was blaming me for the issue I was calling in for. Further in the call I requested to speak to a manager, he rep**** by saying the manager will say the same thing he said. I was so disappointed of this guy’s attitude. After multiple times of insisting to speak to a manager, he eventually placed me on hold for a couple of minutes. Lerato eventually came back in the line with me and guess what? He told me no manager is available. I knew there and there that my issue would not be resolved. I felt so helpless as a customer because Lerato was not even willing to assist me. I further requested a reference number for that call for the notes he may have jotted down regarding my issue. Guess what this I only found out yesterday while Siyabonga was assisting that Lerato had fooled me, instead of providing me a reference number to our call. He gave me my customer number. I really felt so ill treated my Telkom even though I pay on a month to month basis their agents still treat customers like trash. I require further investigation to this and Need answers from Telkom. This issue needs to be delt with.