worst customer service ever cancellation submitted

my 8ta contract has passed 24 months in Jan 2015. i went into the Kenilworth branch where no one was interested in assisting me because i wanted to cancel my contract, but 24 months prior the staff at the same Kenilworth branch fell over their feet to assist me in giving me the best deal. the staff advised me to get the cancellation form online. they then managed to get one badly copied form and assisted me in completing the cancellation form. it is now the 10th March 2015 and i am still logged on to log this complain and being billed.<br>