WORST CUSTOMER SERVICE EVER BY TRUTH

ON THE 10/11/2015 I CALLED TELKOM MOBILE FOR ASSISTANCE ON MY PHONE I NEEDED TO RESET IT BUT COULD NOT AS THE PHONE DID NOT ALLOW ME TO I SPOKE TO TRUTH AND ASKED HER TO ADVISE ME HOW TO HARD RESET THE PHONE AND SHE TOLD ME SHE DOES NOT KNOW. THAT WAS A FIRST FOR ME CAUSE ACCORDING TO MY UNDERSTANDING IF YOU DON'T KNOW YOU ASK AND TO MAKE IT WORST SHE IS IN THE DATA DEPARTMENT AND SHE SOUNDS VERY SLEEPY ON CALLS LIKE SHE DOES NOT WANT TO BE THERE PLEASE CAN I GET THIS RESOLVED AS I ASKED HER TO SEND ME MY BILL FOR THIS MONTH AND SHE DID NOT PLEASE HELP