1 reviews | Active since Jul 2014
Worst Customer Service Ever and Billing Department
<p>I've been trying to resolve an insurance issue I have with Telkom and Finrite for a while now.</p> <p>I cancelled the insurance last year in October, but I am still getting billed every month.</p> <p>Telkom and Finrite have been sending me back and forth, and I am expected to pay a bill for somehing I've cancelled a while back.</p> <p> </p>
Hi,
Another problem is, last week I went to a Telkom store (Mall at Reds in Centurion - Pretoria) for an upgrade that I am due for, and now I cannot get the new phone because I still owe (the amount from the insurance I cancelled), and I am expected to make a payment before I can get the new phone.
This has now affected my payment histrory record, as I now reflect as a bad payer, of which I was never one. All my contracts are paid every month, and on time.
Telkom has treated me very badly. This is not acceptable at all, and frustrating at the same time.
As much as I was excited to get an upgrade from you guys, I will probably just have to wait for all my contracts to end and take my business to another service provider.
Hi,
Another problem is, last week I went to a Telkom store (Mall at Reds in Centurion - Pretoria) for an upgrade that I am due for, and now I cannot get the new phone because I still owe (the amount from the insurance I cancelled), and I am expected to make a payment before I can get the new phone.
This has now affected my payment histrory record, as I now reflect as a bad payer, of which I was never one. All my contracts are paid every month, and on time.
Telkom has treated me very badly. This is not acceptable at all, and frustrating at the same time.
As much as I was excited to get an upgrade from you guys, I will probably just have to wait for all my contracts to end and take my business to another service provider.
Got this sms: Goodday,regarding case: ********** 6,kindly contact finrite on ***or Email: TelkomInsurance finrite.co.za for further assistance on insurance.Telkom
And this e-mail: Dear Valued Customer,
Your case no ********** 6 @ Telkom Mobile is resolved.Please call 081180 for further information
Regards,
Telkom | Business Connexion
Got this sms: Goodday,regarding case: ********** 6,kindly contact finrite on ***or Email: TelkomInsurance finrite.co.za for further assistance on insurance.Telkom
And this e-mail: Dear Valued Customer,
Your case no ********** 6 @ Telkom Mobile is resolved.Please call 081180 for further information
Regards,
Telkom | Business Connexion
Just called Finrite and Telkom to find out what the resolution is regarding this case. Agents from 180 say I must call Finrite. Finrite says they cannot pickup any comments on what has been resolved.
What is it exactly does Telkom want me to do? The only thing I wanted to hear was that the amount that they say I owe has been removed from my billing history.
But no, seemingly nothing has been resolved and I am still being sent back and forth to unprofessional and rude call centre agents who don't even know how to do their jobs.
Just called Finrite and Telkom to find out what the resolution is regarding this case. Agents from 180 say I must call Finrite. Finrite says they cannot pickup any comments on what has been resolved.
What is it exactly does Telkom want me to do? The only thing I wanted to hear was that the amount that they say I owe has been removed from my billing history.
But no, seemingly nothing has been resolved and I am still being sent back and forth to unprofessional and rude call centre agents who don't even know how to do their jobs.