WORST CUSTOMER SERVICE EVER

NO ONE HAS CALLED. AGAIN I ASK HOW LONG DOES IT TAKE TO WORK OUT A PAYMENT PLAN FOR A CUSTOMER AND GIVING IT TO THEM?????

From: "Bernice van Heerden" <***p> Date: 11/06/2020 at 13:59:31 To: "Nothando Mlonyeni (NC)" <***>,"Marti Beukes (ME)" <***>,"Nobu Mketsu (N)" <***>,"Sonette Van Breda (S)" <***>,"***" <***> Cc: "***" <***> Subject: FW: [EXTERNAL] FW: RE: *** Hi Nothando, Please can you assist again ☹ Someone call my boyfriend and said they will call back but never did???? Not sure how long it takes to see how you can help a customer. Just a FYI this was the service that made me cancel my contract with you guys and will never take out anything with Telkom again. I really cannot see what is so difficult? Call him and give him a practical solution. He is not a unreasonable person so wont give the people issues for nothing. Regards Bernice ________________________________________ From: "Bernice van Heerden" <***p> Date: 09/06/2020 at 12:08:35 To: "Nothando Mlonyeni (NC)" <***>,"Marti Beukes (ME)" <***>,"Nobu Mketsu (N)" <***>,"Sonette Van Breda (S)" <***>,"Executive Mail Escalations" <***> Cc: "***" <***> Subject: RE: *** Thank you Nothando. Also with the backlog on UIF it takes long for the money to go through to people. Classification: General From: Nothando Mlonyeni (NC) <***> Sent: Tuesday, 09 June 2020 12:07 PM To: Bernice van Heerden <***p>; Marti Beukes (ME) <***>; Nobu Mketsu (N) <***>; Sonette Van Breda (S) <***>; Executive Mail Escalations <***> Cc: *** Subject: [EXTERNAL] Re: *** Good day team, Will you kindly make contact with customer to arrange payment arrangements please Kind regards, Nothando ________________________________________ From: Bernice van Heerden <***p> Sent: Tuesday, 9 June 2020, 12:03 To: Nothando Mlonyeni (NC); Marti Beukes (ME); Nobu Mketsu (N); Sonette Van Breda (S) Cc: *** Subject: *** Good Afternoon, With the Covid-19 situation my boyfriend was not able to work. Your company did not make any arrangements with him during this time (which is shocking) He started getting a small salary now as they are only working part time. There is however a penalty on his account now that he has to pay. Can someone please call him and get the matter sorted. I mean it is not his fault that he could not pay you guys and I do not think it is fair that he has to be liable for the penalties. His cell number is ***. Regards Bernice