WORST CUSTOMER SERVICE EVER

i am trying to migrate my adsl line from Telkom to afrihost. i submitted my forms more than 2 weeks ago but still have had no reponse. i call the call centre and they give me the number for the holding pool department or people that deal with it. i call them and they say it will be sorted in 24 hours someone will contact me. no one does after 4 days then i call the number again and this person tells me that they don't do these things i need to call the call centre. after waiting for 20 minutes on the line i get through to someone who just puts me through to someone else now im waiting yet again for someone. how is a company with such horrible service still in existence. in the time it has taken to type this message i have already received a response from Afrihost. Do yourselves a favour and send your client services team to them for Training!!!