WORST CUSTOMER SERVICE EVER

I have placed an order with Telkom *** for a ADSL line with uncapped DATA,this was 2 weeks ago,and up to date,i have not heard back from TELKOM,come on TELKOM if you guys do not want business just decline your new customer there and then,and further to this,Post paid lines and ADSL require no upfront payments but MINE does,how is this?Please can someone get back to me on this as i am tired of calling you guys and not getting in touch with anyone.The 10210 service is a waist of time.