MF
Madelein F

1 reviews | Active since Jul 2015

11 Jul 2015, 21:58

Worst customer service EVER!!!!

After requesting a transfer of a credit amount from one account to another, the transfer was made but into a wrong account. We made many queries regarding this, but found no joy. We decided to go to our local branch in Mokopane for assistance, because no one in the Telkom call centre could help us in this regard. The lady at the Mokopane branch was so very rude!! She told my assistant to leave, because she gets nauseous when people stand in front of her for too long. She also said that she couldn't help her, because she is too busy and she does not have time to assist her. This was not the first time she was so very rude to us! She is known in town for her bad service!!

0
Replies (1)
Telkom
Telkom's reply12 Jul 2015, 09:03
Official
Hello MFourie1,

Thank you for contacting us.

We sincerely apologise for the inconvenience caused.
Your reference number isSM124877 .

Your query has been escalated to the relevant department and feedback will follow soon.

Regards
Noleen
Telkom Social Media Team