Worst customer service ever!!!!

I have received the most atrocious service from Telkom_SA. I have an ongoing complaint since December 2018 which is not being looked into by any support staff. The complaint gets closed down, no notes are being made on system and the customer service agents and team leaders are pathetic to say the least. I have called up nearly 19 times on numerous occasions to get my complaint resolved.

No courtesy calls have been made to me and my calls get cut by the agents or they place me on 50 minute holds in order to get me to release the line.

I have had 3 failed manager call backs because there is never a manager on the operational floor or they constantly in training. Seems like the training is still not working out.

Chasing up a company for a fault they made is not my ideal way of spending my free time.

I have never received any feedback about my complaint in regards to my refund for a contract I do not have and never had, and no-one seems bothered by this. I am taking this complaint to the financial ombudsman and following my rights as a consumer.

If I failed to pay my bill as a telkom customer my services will be switched off, account barred and there will be a impact to my credit score but when I am due a refund it takes 3 months to investigate your own fault???? I chose Telkom above all other companies not because I was getting a better deal (which I'm not) but because I thought I would get good customer service. What a joke!!!! Thank you for the pathetic or should I say no service I have received **********